FAQ's

Orders & Shipping

How long does delivery take?

Orders are usually delivered within 7 working days across Pakistan. You’ll receive a confirmation as soon as your order is dispatched.

How much is shipping?

Shipping is Rs.150/- flat nationwide. Free shipping on orders above Rs.10000/-

Do you offer Cash on Delivery?
Yes, Cash on Delivery is available.

How can I track my order?
Once your order is dispatched, we’ll send you the tracking details via +923281094669 and /or Matchboxbyavon@gmail.com.

Can I change or cancel my order?
Yes, as long as it hasn’t been dispatched. Message us on +923281094669 as soon as possible with your order number.

Sizing & Fit

How do I find my size?
Check the size chart on each product page. If you’re between sizes, we recommend going one size up for a relaxed fit.

Do your tops run true to size?
Our tops are designed for a comfortable everyday fit. Exact measurements are listed on each product page.

Can you help me choose a size?
Of course. Send us your height and usual size on +923281094669 and we’ll help you pick.

Returns & Exchanges

What is your exchange policy?

We offer exchanges within 15 days of delivery for size issues or defects, as long as the item is unworn, unwashed, and has its tags. please visit our return and exchange page for more information

What if I receive a damaged or wrong item?

Please contact us within 24 hours of delivery with photos and videos, and we’ll fix it right away.

Do you offer refunds?

yes, please visit our return and exchange page for more information

Products & Care

What fabrics do you use?

Our tops use fabrics suited to everyday wear. Fabric details are listed on each product page.

How should I wash my tops?
Gentle wash in cold water, inside out, especially for embroidered pieces. Avoid bleach and dry in shade.

Are the product photos accurate?
Yes, we use real photos of our pieces. Colours may vary slightly depending on your screen.

Will my top be restocked if it sells out?
Popular pieces are often restocked. Follow us on Instagram, tiktok and whatsApp us on +923281094669 for updates.