At MatchBox, we want you to love every piece you order. If something isn’t right, we’re here to help.
Exchange Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return for:
- Size issues
- Defective or damaged items
- Wrong item received
- didn't liked the colour
Conditions for Exchange
To be eligible, your item must be:
- Unworn, unwashed, and unaltered
- In its original condition with all tags attached
- In its original packaging
Non-Exchangeable Items
The following items cannot be exchanged or returned:
- Items worn, washed, or without tags
- without slip or wrong order number
- Items damaged or misused
- Items marked as Sale cannot be returned, only exchange
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 24hours of delivery. Send us:
- Your order number
- Clear photos and videos of the item (and the packaging, if damaged)
We’ll arrange a replacement at no extra cost to you.
How to Request an Exchange/Return:
- Message us on WhatsApp +9217629184279
- Share your order number and the reason for exchange
- Once approved, ship the item back to our designated return warehouse address.
- After inspection, we’ll ship your replacement or refund you the amount.
Shipping Charges
- Our error (damaged/ wrong item/ wrong size): We cover all shipping costs.
- Size or preference exchange: The customer covers all shipping charges.
Please Note
Colours may look slightly different from the photos depending on your screen settings. This is not considered a defect.
Need Help?
Reach out anytime and we’ll be. happy to sort it out. We usually reply within 6 hours. So be patient.
Happy shopping.